Service Contract Repair Claims
My Repair Shield's #1 goal if you find yourself in need of an auto repair is to get you back on the road as soon as possible. In order to file a claim for your repair simply take your vehicle to any ASE certified facility for repair.
Be sure to take your service contract information to your repair facility and have the service advisor call our claims department. Once authorization is given the facility can begin repairs and will be paid via credit card once work is complete.
All you pay is the deductible. My Repair Shield will work with the repair facility to make sure all of the necessary documentation is taken care of to get you back on the road faster.
Appliance, TV, PC, Laptop or Tablet Claims
The details of your My Repair Shield™ extended service plan, including your warranty coverage period, any active promotions and your specific Terms and Conditions can be viewed online by logging in to your account using your email address and the password that was sent to you following the purchase of your warranty. If you have any questions about your warranty, please call Customer Service at 1-877-638-4680, Monday through Friday from 9am to 5pm (CST).
If your product is not functioning as specified by the manufacturer and is not covered under the manufacturer's warranty, you can initiate a claim by calling Customer Service at 1-877-638-4680, Monday through Friday from 6am to 9pm (CST), Saturday from 7am to 8pm (CST), and Sunday from 7am to 7pm (CST). Please have the following information with you when calling:
- Model number and serial number of product
- My Repair Shield contract reference number
- Product sales receipt (online customers)
Once you explain the problem you are experiencing, our service representative will attempt to resolve it over the telephone. Then, depending on the type of product that requires service, our service representatives will determine how to process your claim. For small items you may be asked to mail the product to our service center and we will mail back the fixed item at no cost to you. For large items specifying on-site service, we will send a service provider to fix the product at your premises. For most products that cost under $500, we may replace the product or pay you the original purchase price of the product, if we determine that the cost to fix may be greater than the purchase price of your product.
For warranties paid by recurring payments, you will be billed on the same day of the month at the payment frequency you selected, approximately 10 days prior to the anniversary day of your warranty purchase. If you purchased multiple plans at different times, billing will be consolidated to the billing day of your first purchase.
You can access all your historical billing transactions by logging in to your account. You can also update your billing and payment information. If you have any billing related questions, call Billing Support at 1-866-608-5311, Monday through Friday from 9am to 5pm (CST) or email Billing Support at email@example.com.
With My Repair Shield™ you control the duration of your warranty for up to a total of five years, including the manufacturer's warranty. If you decide to cancel your recurring pay contract, your cancel date will be effective at the end date of your current paid period. If you change your mind and wish to reinstate your plan you must do so prior to the end date of your current paid period. An administrative fee of up to one monthly payment will be charged for all cancellations, based on disclosures specific to your state. You can cancel your plan by logging in to your account or by calling Billing Support at 1-866-608-5311, Monday through Friday from 9am to 5pm (CST).
Since you control the duration of your My Repair Shield™ extended service plan, you may cancel your warranty at anytime following its purchase. If you cancel your plan during the first 30 days after purchase, you will get a credit for all payments made. If you cancel your plan after the first 30 days following purchase, you can request a pro-rata refund on the unused portion of your paid period. If you request a pro-rata refund on the unused portion of your paid period, your refund will exclude the cost of any claims made and an administrative fee, not to exceed 10% of the unused portion of your contract or ten dollars ($10.00). You can cancel and request a refund of your plan by logging in to your account or by calling Billing Support at 1-866-608-5311, Monday through Friday from 9am to 5pm (CST).